Privacy Policy - Unblock

Overview

Last Updated: December 15, 2024

Effective Date: December 15, 2024

This Privacy Policy describes how Unblock ("we," "our," or "us") collects, uses, and shares information about you when you use our website, applications, and services (collectively, the "Services"). By using our Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide to Us

Account Information: When you create an account, we collect your name, email address, username, and password.
Profile Information: You may choose to provide additional information such as your profile picture, bio, and contact preferences.
Content: We collect any content you submit, upload, or create using our Services, including messages, files, and other materials.
Communication: When you contact us for support or feedback, we collect the information you provide in those communications.
Payment Information: If you make purchases, we collect billing information, though payment processing is handled by third-party processors.

1.2 Information We Collect Automatically

Usage Data: We collect information about how you use our Services, including features accessed, time spent, and user interactions.
Device Information: We collect information about the device you use to access our Services, including device type, operating system, and browser information.
Log Data: Our servers automatically record information when you use our Services, including IP address, access times, and referring URLs.
Cookies and Tracking: We use cookies and similar technologies to enhance your experience and collect usage analytics.

1.3 Information from Third Parties

Social Media: If you connect social media accounts, we may receive information from those platforms.
Integration Partners: We may receive information from third-party services you choose to integrate with our platform.
Analytics Providers: We may receive aggregated or anonymized data from analytics services.

2. How We Use Your Information

We use the information we collect for the following purposes:

Provide and Improve Services: To operate, maintain, and improve our Services and develop new features.
Personalization: To personalize your experience and provide relevant content and recommendations.
Communication: To send you service-related notices, updates, and promotional communications (with your consent).
Support: To provide customer support and respond to your inquiries.
Security: To protect against fraud, abuse, and security threats.
Analytics: To analyze usage patterns and improve our Services.
Legal Compliance: To comply with legal obligations and protect our rights and interests.

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

3.1 With Your Consent

We may share your information when you give us explicit consent to do so.

3.2 Service Providers

We may share information with third-party service providers who help us operate our Services, such as:

Cloud hosting and storage providers
Payment processors
Analytics and monitoring services
Customer support platforms
Email and communication services

3.3 Legal Requirements

We may disclose your information if required by law or in response to valid legal processes, such as:

Court orders or subpoenas
Government investigations
Legal proceedings
Protection of rights and safety

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4. Data Security

We implement appropriate security measures to protect your information against unauthorized access, alteration, disclosure, or destruction:

Encryption: Data is encrypted in transit and at rest using industry-standard protocols.
Access Controls: We limit access to personal information to authorized personnel only.
Regular Audits: We conduct regular security audits and assessments.
Incident Response: We have procedures in place to respond to security incidents.
Employee Training: Our team receives regular training on data protection and security practices.

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

5.1 Access and Portability

You have the right to access and receive a copy of your personal information.

5.2 Correction and Updates

You can update or correct your personal information through your account settings or by contacting us.

5.3 Deletion

You may request deletion of your personal information, subject to certain limitations and legal requirements.

5.4 Marketing Communications

You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails or updating your preferences.

5.5 Cookies and Tracking

You can control cookie preferences through your browser settings and our cookie consent tool.

6. Data Retention

We retain your information for as long as necessary to provide our Services and fulfill the purposes outlined in this policy:

Account Information: Retained until account deletion or as required by law.
Usage Data: Typically retained for 2-3 years for analytics and improvement purposes.
Support Communications: Retained for 3 years for quality assurance and training.
Legal Requirements: Some information may be retained longer to comply with legal obligations.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers:

Standard Contractual Clauses approved by relevant authorities
Adequacy decisions for certain countries
Other legally approved transfer mechanisms

8. Children's Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will delete it promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. Third-Party Links and Services

Our Services may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those external sites or services. We encourage you to review the privacy policies of any third-party services you use.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will:

Update the "Last Updated" date at the top of this policy
Notify you of significant changes via email or through our Services
Provide clear information about what has changed

Your continued use of our Services after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Privacy Officer

Email: privacy@unblock.com

Address:
Unblock Privacy Team
123 Innovation Drive
Tech District, Suite 456
San Francisco, CA 94105
United States

Response Time

We will respond to privacy-related inquiries within 30 days of receipt.

For urgent privacy matters, please mark your email as "URGENT - PRIVACY" in the subject line.

12. Regional Privacy Rights

12.1 California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt-out of the sale of personal information.

12.2 European Union Residents (GDPR)

EU residents have rights under the General Data Protection Regulation (GDPR), including rights to access, rectification, erasure, and data portability.

12.3 Other Jurisdictions

We comply with applicable privacy laws in all jurisdictions where we operate. Contact us for specific information about your rights.